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Course Details

Complaint Management

Webinar: ID# 1039178
Recorded CD or On-Demand
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About This Course:
There is no "recipe" for compliance management. One size does not fit all. There is a basic framework that should be used. What works for one organization may not work for you.

To be successful, you'll need to apply the principles and adjust them to fit your culture, environment, personnel and systems. It's a job that you'll never finish because it's a cycle that continuously repeats. It must be evaluated and adjusted as new rules and requirements are issued and as your personnel changes.

This webinar will look at the expectations/requirements related to a financial institution's Compliance Management System (CMS). You will learn how best utilize your resources to create an effective CMS, as well as improve and/or enhance your current CMS.What You'll Learn:
  • Active board and senior management oversight
  • Risk Assessments
  • Effective policies and procedures
  • Training
  • Audits & Monitoring
  • Complaint Management
  • Reporting
  • Culture (the foundation of an effective Compliance Management System)
Who Should Attend:

This webinar is designed for anyone involved in a bank's compliance management system. This may include compliance officers, auditors, management, directors, etc.
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Complaint Management
or via CD or On-Demand
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